TenantBridge

Privacy Policy

Last updated 7 July 2026

Effective date: 7 July 2026
Last updated: 7 July 2026

Please note: This Privacy Policy is provided as a practical, plain-language starting point. It is not legal advice and should be reviewed and approved by qualified legal counsel before final publication.

1. Who we are

TenantBridge is a tenant management platform operated by BridgePlatforms (Pty) Ltd. ("TenantBridge", "we", "us" or "our"). We are the responsible party (data controller) for the personal information described in this policy.

Our contact details are:

This policy explains how we handle personal information in line with the Protection of Personal Information Act, 2013 (POPIA).

2. Information we collect

We collect information you give us and information generated as you use TenantBridge, including:

  • Account and contact details (name, email, phone number, role).
  • Identity and verification details where required for tenancy or compliance.
  • Property, lease, application, payment and maintenance records you enter or that relate to you.
  • Documents you upload (for example ID copies, proof of income, lease agreements).
  • Technical data such as device information, IP address and usage logs.

3. Tenant, landlord, property manager and contractor data

TenantBridge is used by different kinds of people, and the information we hold depends on your role:

  • Tenants and applicants: contact details, application and screening information, lease details, payment history, maintenance requests and related documents.
  • Landlords and property managers: contact and business details, the properties they manage, and the records they create for their tenants.
  • Contractors and service providers: contact details and the maintenance or work-order information needed to carry out a job.

Where an organisation (a landlord or managing agent) uses TenantBridge to manage its tenants, that organisation is responsible for the information it enters, and we process it on their behalf.

4. How we use information

We use personal information to:

  • Provide, operate and improve the TenantBridge service.
  • Manage properties, tenancies, applications, leases, billing and maintenance.
  • Process payments and send invoices, receipts and statements.
  • Communicate with you about your account, requests and important notices.
  • Keep the platform secure and prevent fraud or abuse.
  • Meet our legal and regulatory obligations.

5. Legal basis / lawful processing

Under POPIA we only process personal information where we have a lawful basis, such as:

  • Performing a contract with you (for example providing the service you signed up for).
  • Complying with a legal obligation.
  • Your consent, where consent is required.
  • Our legitimate interests or those of the organisation using TenantBridge, balanced against your rights.

6. Consent

Where we rely on consent — for example for certain communications — you may withdraw it at any time. Withdrawing consent does not affect processing that already took place, and some information must still be kept to meet legal or contractual obligations.

7. Sharing with service providers

We share personal information with trusted service providers (operators) who help us run TenantBridge, such as hosting, email and SMS delivery, and analytics providers. They may only use the information to provide their service to us and are required to keep it secure and confidential.

8. Payment processing

Payments are handled through third-party payment gateways. We do not store full card details on our systems. The payment provider processes the transaction and returns only the information we need to record that a payment was made.

9. Document storage

Documents you upload are stored securely with access controls so that only authorised users within the relevant organisation can view them. Uploaded files are retained for as long as they are needed for the tenancy or as required by law.

10. Notifications

We send service notifications by email, SMS and in-app or push messages — for example about payments, maintenance updates and account activity. You can manage your notification preferences in your account, although some essential service messages cannot be switched off.

11. Cookies and analytics

Our website and app use cookies and similar technologies to keep you signed in, remember preferences and understand how the service is used so we can improve it. You can control cookies through your browser settings; disabling some cookies may affect how the service works.

12. Data retention

We keep personal information only for as long as it is needed for the purposes described here, or as required by law. When information is no longer needed, we securely delete or anonymise it.

13. Information security

We take reasonable technical and organisational measures to protect personal information, including encryption in transit, access controls, role-based permissions and audit logging. No system is completely secure, but we work to protect your information and to respond quickly if a problem arises.

14. Cross-border transfers

Some of our service providers may process information outside South Africa. Where this happens, we take steps to ensure your information receives a comparable level of protection, as required by POPIA.

15. Data subject rights

Subject to POPIA, you have the right to:

  • Ask what personal information we hold about you and request a copy.
  • Ask us to correct or update inaccurate information.
  • Ask us to delete information where we are no longer entitled to keep it.
  • Object to certain processing.
  • Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, contact us using the details above.

16. Children and minors

TenantBridge is not intended for use by children. We do not knowingly collect information about minors except where it forms part of a tenancy record (for example a dependant listed by a tenant), and such information is handled with the same care as all other personal information.

17. Breach notification

If a security compromise affects your personal information, we will notify you and the Information Regulator as required by POPIA, and take steps to limit any harm.

18. Contact details

If you have any questions about this policy or how we handle your information, please contact us:

19. Effective date and changes

This policy is effective from 7 July 2026. We may update it from time to time; when we do, we will change the "last updated" date above and, where appropriate, let you know.

BridgePlatforms (Pty) Ltd.
Bellairs Drive, Northriding, Noordhang 2188, South Africa
Telephone: +27 73 067 0178
Email: admin@tenantbridge.co.za
Web: https://tenantbridge.co.za